Terms of service

1. INTRODUCTION

This website is owned and operated by Herbista Cosmetics, a partnership firm having its principal place of business in Punjab, India.

Throughout this website, the terms "HERBISTA", "Herbista Cosmetics", "Company", "We", "Us", and "Our" refer to Herbista Cosmetics. The terms "User", "You", and "Your" refer to any person accessing, browsing, or using this website.

By accessing, browsing, purchasing products from, or otherwise using this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on the website.

If you do not agree to these Terms & Conditions, please discontinue use of the website immediately.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website following any changes shall constitute acceptance of the revised Terms.

2. ELIGIBILITY

By using this website, you represent and warrant that you are at least 18 years of age and capable of entering into a legally binding contract under applicable Indian laws.

If you are under 18 years of age, you may use this website only under the supervision of a parent or legal guardian.

3. PRODUCTS

HERBISTA offers skincare, beauty, wellness, and related products through this website.

All products displayed on the website are subject to availability.

We reserve the right to:

  • Modify product formulations, packaging, specifications, pricing, and availability without prior notice.
  • Limit quantities purchased per customer, household, or order.
  • Discontinue any product at any time.

Product images are for illustrative purposes only. Actual packaging and appearance may vary slightly due to manufacturing or packaging updates.

4. PRODUCT INFORMATION & ACCURACY

We make every effort to ensure that product descriptions, ingredient lists, claims, pricing, images, and other information on the website are accurate and current.

However, we do not warrant that such information is always complete, accurate, reliable, or error-free.

In the event of any error relating to product information, pricing, or availability, HERBISTA reserves the right to correct such errors and cancel any affected orders prior to dispatch.

5. ORDERS & ACCEPTANCE

All orders placed through the website constitute an offer to purchase products.

Upon placing an order, you may receive an order confirmation via email, SMS, or WhatsApp. Such confirmation does not signify acceptance of the order.

An order shall be deemed accepted only upon dispatch of the product.

HERBISTA reserves the right to refuse, limit, or cancel any order at its sole discretion.

6. PRICING & PAYMENT

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated.

Payments may be made through:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (where available)

HERBISTA reserves the right to change prices without prior notice.

7. SHIPPING & DELIVERY

We strive to dispatch all orders promptly.

Estimated delivery timelines displayed on the website are indicative and may vary depending upon:

  • Delivery location
  • Courier partner performance
  • Public holidays
  • Weather conditions
  • Force majeure events

HERBISTA shall not be liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

8. CANCELLATION, RETURNS & REFUNDS

Orders may be cancelled only before dispatch.

Due to hygiene and safety considerations, opened, used, or tampered skincare products cannot be returned.

Returns, replacements, or refunds shall be considered only in cases of:

  • Damaged product received
  • Manufacturing defect
  • Incorrect product delivered

Any such issue must be reported within 48 hours of delivery with clear photographs and, wherever possible, an unboxing video.

Refunds, if approved, shall be processed to the original payment method within a reasonable period.

9. INTELLECTUAL PROPERTY RIGHTS

The HERBISTA name, logo, product names, packaging designs, graphics, photographs, videos, content, and website design are the exclusive intellectual property of Herbista Cosmetics and are protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, published, modified, transmitted, displayed, or commercially exploited without prior written consent.

10. WEBSITE USAGE RESTRICTIONS

Users shall not:

  • Attempt unauthorized access to the website or servers.
  • Introduce viruses, malware, or malicious code.
  • Interfere with website functionality.
  • Use automated tools to scrape website content.
  • Upload unlawful, defamatory, obscene, abusive, or misleading content.
  • Infringe any intellectual property rights.

Violation of these provisions may result in suspension of access and legal action.

11. HEALTH DISCLAIMER

HERBISTA products are cosmetic products intended for external use only.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Results may vary from person to person depending on skin type, lifestyle, usage, and other factors.

Users are advised to:

  • Read product labels carefully before use.
  • Conduct a patch test before first application.
  • Discontinue use if irritation occurs.
  • Consult a healthcare professional if pregnant, nursing, or under medical treatment.

HERBISTA shall not be responsible for adverse reactions arising from misuse, improper storage, failure to follow instructions, or individual sensitivities.

12. THIRD-PARTY LINKS

This website may contain links to third-party websites for informational or convenience purposes.

HERBISTA does not control, endorse, or assume responsibility for the content, policies, or practices of any third-party website.

Accessing such websites is at your own risk.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, HERBISTA, its partners, employees, affiliates, representatives, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

  • Use or inability to use the website
  • Product usage
  • Delayed deliveries
  • Technical interruptions
  • Data loss
  • Unauthorized access to user information

In any event, HERBISTA's total liability shall not exceed the amount paid by the customer for the relevant order.

14. INDEMNITY

You agree to indemnify, defend, and hold harmless HERBISTA, its partners, employees, officers, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses arising out of:

  • Breach of these Terms & Conditions
  • Misuse of the website
  • Violation of applicable laws
  • Infringement of third-party rights

15. FORCE MAJEURE

HERBISTA shall not be held responsible for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • Pandemic or epidemic
  • Government restrictions
  • War
  • Labour strikes
  • Internet or power outages

16. TERMINATION

We reserve the right to suspend or terminate access to the website, user accounts, or services at any time without prior notice if we believe a user has violated these Terms & Conditions or applicable laws.

17. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts at Mohali, Punjab.

18. CONTACT INFORMATION

Herbista Cosmetics

Customer Care Email: care@herbista.in

Customer Care Number: +919501233838

Business Address: Registered Address: 30, Sushma Valencia, Zirakpur, SAS Nagar, Punjab- 140201

Working Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.