Refund policy
At Herbista Cosmetics, we maintain strict quality checks to ensure that every product is packed and delivered with proper care. Due to hygiene, safety, and product integrity reasons, Herbista products are generally non-returnable and non-refundable.
By placing an order on our website, you agree to this Cancellation, Return & Refund Policy.
Cancellation Policy
Your order can be cancelled only if it has not been shipped.
To request cancellation, please write to our customer support team at:
Email: care@herbista.in
Please mention your Order ID, registered mobile number and email ID.
Once the order is shipped, it cannot be cancelled under any circumstances.
If the cancellation request is approved before shipment, the refund will be processed to the original payment source within 7 business days after acknowledgement of the cancellation request.
Return Policy
We do not accept returns for Herbista products due to hygiene and safety reasons.
Returns will be considered only in the following exceptional cases:
- Wrong product delivered
- Damaged product delivered
- Product received in leaked condition
- Missing product in the order
- Expired product delivered
No return, refund, or replacement shall be provided for personal preference issues such as fragrance, texture, shade, skin suitability, change of mind, or product not meeting individual expectations.
Reporting Time Limit
Any issue related to wrong, damaged, leaked, missing, or expired products must be reported within 48 hours of delivery.
Requests raised after 48 hours of delivery will not be accepted.
Mandatory Proof Required
To raise a return, refund, or replacement request, the customer must provide:
- A clear and continuous unboxing video showing the sealed package, shipping label, opening of the package, and the issue clearly.
- Clear photographs of the product and packaging.
- Copy of the invoice.
- Order ID and registered contact details.
Claims without a valid unboxing video and invoice will not be accepted.
Verification & Approval
All requests are subject to verification and approval by Herbista Cosmetics.
Submission of a request does not guarantee refund or replacement.
Herbista may reject any claim if:
- The unboxing video is missing, unclear, edited, paused or incomplete.
- The product has been opened, used, altered or tampered with.
- The product seal is broken.
- The barcode, batch number, MRP label or serial number is tampered with.
- Original packaging, invoice, label, mono carton, free gifts or accessories are missing.
- The issue is reported after 48 hours of delivery.
- The damage appears to have occurred after delivery.
- The claim appears false, suspicious, repeated, or fraudulent.
The decision of Herbista Cosmetics shall be final.
Return Pickup & Product Inspection
If the claim is approved for review, Herbista may arrange reverse pickup where courier service is available.
If reverse pickup is not available at the customer’s location, the customer may be required to self-ship the product to the address provided by our support team.
The product must be returned unused, unopened, and in its original packaging.
Once the returned product is received by Herbista, our team will inspect and verify the product against the claim.
Refund & Replacement
Refund or replacement will be processed only after:
- The product is received back by Herbista Cosmetics; and
- The product passes internal inspection and claim verification.
No refund will be processed before receipt and verification of the returned item.
If the claim is approved, Herbista may provide either:
- Replacement of the same product, subject to stock availability; or
- Refund to the original payment source.
If the product is found ineligible after inspection, refund or replacement will not be issued, and the product may be couriered back to the customer.
Refund Timeline
For prepaid orders, approved refunds will be processed to the original payment source within 7 business days after the returned product is received and verified.
For COD orders, approved refunds will be processed to the customer’s bank account within 14 business days after the returned product is received and verified.
Bank processing timelines may vary depending on the customer’s bank or payment provider.
Non-Refundable Charges
Shipping charges, COD charges, handling charges, convenience fees, and any other additional charges are non-refundable, unless the issue is solely due to an error accepted by Herbista Cosmetics.
No Refund After Use
Used, opened, tested, or partially consumed products are not eligible for return, refund, or replacement.
Skin reactions, product suitability, fragrance preference, texture preference, or dissatisfaction after use will not qualify for refund or return.
Customers are advised to perform a patch test before full application.
Company Rights
Herbista Cosmetics reserves the right to:
- Approve or reject any cancellation, return, refund, or replacement request.
- Request additional proof for verification.
- Refuse claims that are false, incomplete, suspicious, repeated, or fraudulent.
- Restrict future orders, COD facility, or support claims for customers with repeated cancellations, refusals, or misuse of policy.
- Modify this policy at any time without prior notice.
The decision of Herbista Cosmetics shall be final and binding.
Contact Us
For cancellation, return, refund, or replacement support, please contact:
Herbista Cosmetics
Email: care@herbista.in
Website: www.herbista.in
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM