Shipping policy

Shipping & Delivery

At HERBISTA, we strive to ensure that your skincare products reach you safely and as quickly as possible.

1. How Does the Delivery Process Work?

Once your order is placed, it undergoes a thorough quality inspection to ensure that every product meets our standards.

After successfully passing quality checks, your order is securely packed and handed over to our trusted logistics partners for delivery.

Our delivery partners will make every effort to deliver your package at the earliest. In case they are unable to reach your provided address or deliver at a suitable time, they may contact you directly to coordinate the delivery.

2. Order Processing & Dispatch Time

  • Orders are generally processed and dispatched within 1–3 business days after confirmation.
  • Orders are not processed, dispatched, or delivered on Sundays and public holidays.
  • During peak sale periods, promotional events, festivals, or unforeseen circumstances, dispatch timelines may be extended.

3. Estimated Delivery Time

Once dispatched, orders are typically delivered within:

  • 2–7 business days for most serviceable locations across India.
  • Delivery timelines may vary depending on the destination, courier partner operations, weather conditions, government restrictions, or other circumstances beyond our control.

4. Shipping Charges

We currently ship across India.

Order Value

Shipping Charges

Above ₹499

FREE Shipping

Below ₹499

₹60 Shipping Charge

 

Shipping charges, if applicable, will be displayed at checkout before payment.

5. Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS containing:

  • Order details
  • Courier partner information
  • Tracking number

Tracking information generally becomes active within 24 hours of dispatch. You can use the tracking details to monitor your shipment status.

6. Packaging

All HERBISTA products are carefully packed to ensure safe transit and product integrity.

Fragile items are provided with additional protective packaging wherever required to minimize the risk of damage during transportation.

7. Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to:

  • High order volumes
  • Courier partner delays
  • Weather disruptions
  • Public holidays
  • Natural calamities
  • Government restrictions or unforeseen events

In such situations, we appreciate your patience and understanding.

8. Serviceable Locations

HERBISTA currently delivers to most locations across India that are serviceable by our logistics partners.

Delivery availability for a particular PIN code can be verified during checkout.

9. International Shipping

Currently, HERBISTA ships only within India.

We are actively working towards introducing international shipping in the future.

10. Need Assistance?

For any shipping or delivery-related queries, please contact our customer support team:

Email: care@herbista.in

We will be happy to assist you.